1.0. Australian Deliveries

Provided the retailer has paid for the goods or is an approved 30-Day Account holder, orders received by 2pm Monday- Friday Sydney time (AEST) are usually shipped same day or the next business day. Delivery fees can be calculated at checkout.

Indicative delivery timing:

Sydney 

  Next business day  

NSW Regional & Capital Cities in other States  

  1 - 2 business days 

Outside Capital Cities in other States

  2 - 3 business days 

Delivery delays may be experienced during public holidays and at peak times. Please refer to the Australia Post Express Post National Network for more detailed information on next business day delivery locations.

CLICK HERE to track your Express Post parcel. 

2.0. New Zealand Deliveries

2.1. Standard Shipping - DHL Ecommerce

Provided the retailer has paid for the goods or is an approved 30-Day Account holder, orders received by 2pm Monday- Friday Sydney time (AEST) are usually shipped same day or the next business day. Indicative delivery timing by DHL Ecommerce in conjunction with the postal service of the delivery country can be found below:

New Zealand 

 1 - 2 weeks

Rest of the World   

 2 - 3 weeks

International orders are usually shipped the next business day and on an aircraft out of Australia within the following 24 hours. A tracking number is available approximately 3 business days after shipment.

CLICK HERE for DHL e-commerce tracking. Once the parcel is in the country of delivery please use the tracking service of the postal service in that country.

2.2. Express Shipping - UPS Worldwide Express

The UPS Worldwide Express Delivery service is available for all orders. Goods & Services Tax (GST) is automatically removed at checkout for deliveries outside Australia. A flat rate handling and delivery charge is applied to all orders for this delivery service. Delivery charges vary based on your country's location, and you can select this option during the checkout process. Please refer to below for delivery charges for this service.

Indicative delivery timing by UPS Worldwide Express. Please note these delivery timing estimates are for delivery to major city metropolitan areas. Areas outside of this may experience additional delays.

New Zealand 

 2 - 3 business days 

Rest of the World   

 3 - 5 business days

Please note: these timings are estimates only. We do not take responsibility for an additional delays that are outside the control of UPS, or caused by the receiving country's customs/ border clearance procedures that may extend the delivery timing. CLICK HERE to track your UPS Worldwide Express parcel. 

3.0. Delivery Timing

The indicative delivery timings shown above are the expected delivery times for metropolitan areas of major cities in in Australia and New Zealand. Smaller cities, rural areas or more isolated locations may take longer. Delays caused by the receiving country’s customs/border clearance procedures or any other factors beyond the control of Australia Post, UPS or DHL Ecommerce may also extend the delivery timing. Delays caused by factors outside the control of Heart & Grace, UPS, DHL Ecommerce or Australia Post cannot be accepted as reasons for refund of the express service charge. Delivery delays may also be experienced during national or local holidays and at peak times. 

4.0. Import Duties, Taxes & Customs Clearance Costs

Import duty, taxes and customs clearance costs may be incurred by the recipient in the country of delivery. Please ensure you are aware of these costs to prevent any delays in delivery. These charges are the responsibility of the recipient and are not included in your payment to Bijoux Collection.  

5.0. Same Day Delivery in Sydney

Need your order asap? From just $24.95 our team will courier your purchase to your door Monday to Friday within the Sydney metropolitan area.

Simply add this option at checkout to receive your purchases within the same day.

We want you to be happy with our service at all times - please read these notes about our same day delivery service.

  • Same Day delivery by courier within the Sydney area is available for orders placed before 12pm Monday to Friday. Delivery will occur between 1pm and 6pm.

  • Orders placed on Saturday, Sunday and NSW public holidays will be shipped the next business day.

  • You will receive a confirmation email once your order has been despatched.

  • Please allow up to 3 hours after placing your order online for your order to be dispatched.

  • Please contact us if you have not received your delivery as expected as there may be other other events beyond our control that may affect your delivery.

  • Delivery zones and charges are based on the distance of the delivery address from Bijoux Collection's distribution centre in Edgecliff. Delivery is made by a courier delivery service.

  • Refusals, returns and re-delivery will incur extra charges.

  • Peak time delays: Deliveries take a bit longer on Fridays because of increased road traffic. Storms can also cause traffic congestion and delays. The pre-Christmas lead up may also mean your parcel will arrive later than usual.